Refund Policy

Overview

At Planifly, we want you to be completely satisfied with your subscription. This refund policy outlines the terms and conditions for refunds on our premium subscription plans.

Free Tier

We offer a free tier that allows you to explore Planifly's core features before committing to a paid subscription. We encourage all users to take advantage of this to ensure Planifly meets their needs.

• 2 AI trips per month included
• No credit card required to start
• Access to basic planning tools

Subscription Refunds

Monthly Subscriptions

Monthly subscriptions are eligible for a full refund within 7 days of the initial purchase if you have not used any premium features. After 7 days, or if premium features have been used, refunds are not available for monthly plans.

• 7-day refund window from purchase date
• Cancel anytime without penalty
• Access continues until billing period ends

Annual Subscriptions

Annual subscriptions are eligible for a prorated refund within 30 days of purchase. After 30 days, you may cancel your subscription, but no refund will be issued. Your access will continue until the end of your billing period.

• 30-day money-back guarantee
• Prorated refunds available within window
• Save 38% compared to monthly billing

How to Request a Refund

To request a refund, please contact our support team:

• Include your account email address
• Provide the reason for your refund request
• We process all requests within 5-7 business days

Exceptions

Refunds may not be granted in the following circumstances:

• Violation of our Terms of Service
• Fraudulent activity or abuse of the refund policy
• Requests made outside the eligible refund window

Questions?

If you have any questions about our refund policy, our support team is here to help.